Via
E-MailMost "how-to" questions are best handled via e-mail because you get written step-by-step answers to your problem which you can implement at the most convenient time for you.
Depending on the assistance you need, technical support is handled via one of four delivery methods: On-site, Remote Access, E-mail, and Telephone.
Onsite
Many jobs require onsite analysis and resolution, especially if you are a new
client and we are unfamiliar with your current computer configuration. The time it takes
for us to analyze your situation is much less than having you "describe" it to
us. Also being on-site, we can apprise you of any potential problems which have
not manifested themselves to you yet.
Via
E-Mail
Most "how-to" questions are best handled via e-mail because you get written
step-by-step answers to your problem which you can implement at the most
convenient time for you.
Remote Access
Via web-based screen sharing, our consultants and technicians can control
your mouse and keyboard thereby fixing the problem for you. You see everything
we do and can even still control your PC. This is perfect for training and that
difficult-to-explain issue or problem resolution which does not require an
on-site trip, yet would take a long time for a non-technical person to
implement. In the time it takes for you to understand which button we are
telling you to click (by phone), we could have solved the problem with remote
access.
Via Telephone
Although most people prefer technical support via telephone, this
requires
something which is rare in today's fast-paced and voice-mail oriented world -
that our tech support staff and you are available at the same time.
However when we can come together by phone at the same time, we can solve your
problem.
Class Files