Depending on the assistance you need, technical support is handled via one of four delivery methods:  On-site, Remote Access, E-mail, and Telephone. 

Onsite
Many jobs require onsite analysis and resolution, especially if you are a new client and we are unfamiliar with your current configuration.  The time it takes for us to analyze your situation is much less than having you "describe" it to us.  Also being on-site, we can apprise you of any potential problems which have not manifested themselves to you yet. 

Via E-Mail
Most "how-to" questions are best handled via e-mail because you get written step-by-step answers to your problem which you can implement at the most convenient time for you. 

Remote Access
Via web-based screen sharing, our consultants and technicians can control your  mouse and keyboard thereby fixing the problem for you.  You see everything we do and can even still control your PC.  This is perfect for training and that difficult to explain issue or problem resolution which does not require an on-site trip, yet would take a long time for a non-technical person to implement.  In the time it takes for you to understand which button we are telling you to click (by phone), we could have solved the problem with remote access.

Via Telephone
Although most people prefer technical support via telephone, this requires something which is rare in today's fast-paced and voice-mail oriented world - that our tech support  staff and your user are available at the same time.  However when we can come together by phone at the same time, we can solve your problem.

Class Files for Lectrus Excel 2007 Class

Class Files for Lectrus Outlook 2007 Class